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Pacific Forge, Inc

Fontana, California

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American Axle & Manufacturing

Fort Wayne, Indiana

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AAM

Ridgway, Pennsylvania

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FOXXSTEM

Washington, D.C.

City of Portland

Portland, Oregon

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City of Bend

Bend, Oregon

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The University of Oklahoma

Oklahoma City, Oklahoma

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The University of Oklahoma

Oklahoma City, Oklahoma

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City of Portland

Portland, Oregon

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Amgen Inc

Thousand Oaks, California

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Chelan PUD

Wenatchee, Washington

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Long Island Power Authority

Uniondale, New York

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City of Klamath Falls

Klamath Falls, Oregon

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City of Redwood City

Redwood City, California

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City of Redwood City

Redwood City, California

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City of Redwood City

Redwood City, California

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City of Redwood City

Redwood City, California

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Calico Life Sciences

South San Francisco, California

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City of Roseville

Roseville, California

Manatee County Government

Bradenton, Florida

Manatee County Government

Bradenton, Florida

Bob Murray & Associates - California Water Data Consortium

San Francisco, California

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Customer Quality Lead
RESPONSIBILITIES: Project manage Customer Quality Resolutions cases and associated tasks Design, implement, and execute customer communication strategy as it relates to Customer Care cases Assign tasks and establish timelines with responsible team members for each customer care project Design, implement, & execute weekly, monthly, quarterly metrics as requested Create customer facing Failure Analysis (FA), Root Cause Analysis (RCA, and 8D reports based on team feedback and findings Design, implement and execute executive approval process for customer facing reports Assist in the generation and completion of deviations, corrective actions, change controls, as well as real time corrections to documentation


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