Under the Direction of the Director of Energy Strategies Solutions, manages the relationship with large commercial and industrial customers, offering energy solutions and value-added services in the form of energy efficiency programs, rate options, new technologies and new programs. Acts as a single point of contact to ensure customers are informed and comply with all applicable service options, tariffs and rules. Manages all customers' operational service-related demands, and also achieves energy efficiency, added load and customer satisfaction goals.
Manages customer relationship with large commercial and industrial customers. Ensures customer commitment on energy efficiency savings projects or services and demand response programs. Proactively works with the customer on rate issues, energy efficiency programs and other energy related issues. Presents customized presentations to the customer to enhance their understanding of various rate issues and energy efficiency programs. Responds to customer billing inquiries and infrastructure questions. Is accountable to follow all projects to completion ensuring exceptional customer service. Provides market intelligence including competitive threats; technical developments; industry trends and the impacts of utility policies, government legislation and GHG regulation. Proposes strategies, tactics and new program ideas and partners with staff to enhance the utility's competitive position in a current or new market, and advises customers on emerging technologies and alternative energy options. Engages customers in a proactive manner to better understand key energy issues and concerns regarding their energy service. Leads education efforts with customers on complex tariff and regulatory process. Negotiates and executes all required regulatory contracts, agreements and terms of service. Develops financial analyses for customers to assist with customer energy budget projections. Mobilizes customer support for regulatory and legislative initiatives, typically under tight deadlines. Serves critical role by persuading customers to write support letters and/or participate in regulatory workshops. Provides input to regulatory strategy that reflects customer concerns surrounding rate issues and proposed tariff changes. Serves as customer liaison to various internal departments including but not limited to external outreach, Public Affairs, Electric Distribution and Operations. Organizes internal teams to address specific customer issues. Represents customer perspective on infrastructure project development. Perform other duties as assigned and required.
Requires a bachelor's degree in engineering, business, marketing or equivalent experience. A minimum of 4 years of related work experience. Additional requirements: Possession of a valid License. Requires the use of and wearing of a cell phone during and after-work hours.
Internal Number: 20190303
About City of Longmont Power & Communications
Longmont Power & Communications (LPC) is the City’s not-for-profit electric and internet services utility. Our goal is to deliver outstanding electric and internet service experiences to our customer-owners while providing exceptional value and benefit to our community. For more than 100 years, we have provided innovative service that has kept electric rates low while improving reliability and convenience for Longmont businesses and citizens.