POSITION TITLE: Client Services Manager REPORTS TO: Director of Client Services EXEMPT/NON-EXEMPT: Exempt
JOB SUMMARY: The Client Services Manager (CSM) is MMI’s primary point of contact for client relationship management. Primary responsibilities include proposal development and delivery, client liaison and retention, communication, and relationship-building. The CSM will collaborate with staff from Client & Technical Services, Business Development, Operations, and Finance & Administration to produce comprehensive, technically sound proposals and other business documents. The CSM will be responsible for managing key business accounts as well ensuring client satisfaction.
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